Consumer Rights

Having problems with something you bought? Or maybe your flight has been delayed or train cancelled? Whatever the problem, we can help.

Faulty product? How to get a refund, repair or replacement

Got a faulty product?

Get a refund, replacement or repair

I've been in a car accident, do I have to claim on my insurance?

Have you been sold a lemon?

How to get new or second hand car problems resolved

What to do if you’re the victim of a bank transfer (APP) scam

Stay safe from scams

The latest help, news & advice

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Consumer Rights

Make a claim

Make a delivery complaint

If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.

Letter to claim flight delay compensation

If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Make a faulty goods complaint

You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?

Consumer Contracts Regulations

The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

Which? Team

Data Protection Act 2018 (GDPR)

The Data Protection Act 2018 brought the EU's General Data Protection Regulation (GDPR) into UK law. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.

Which? Team